Last Updated May 17, 2025
Website: https://zimbapay.com

1. Overview

At Zimbapay, customer satisfaction is a priority. However, due to the nature of our services — including manual crypto transactions and third-party fulfilled gift deliveries — specific return and refund guidelines apply.

Please read this policy carefully before making a payment.

2. Crypto Transactions (Buy, Sell & Swap)

❌ Non-Refundable

All cryptocurrency transactions are final once confirmed on the blockchain. Due to the volatility and irreversible nature of crypto assets, Zimbapay does not offer refunds for completed trades.

✅ Always double-check wallet addresses and amounts before sending payment.

3. Errors & Disputes in Crypto Transactions

If you believe a transaction was made in error (e.g., wrong amount or wallet address provided), you must contact us immediately via:

We will assess the issue on a case-by-case basis. However, we cannot guarantee recovery of funds sent to the wrong address.

4. Gift Item Purchases & Dropshipping Orders

Zimbapay offers select gift items through trusted third-party print-on-demand and dropshipping partners.

✅ Returns & Exchanges (If Applicable)

You may request a return or replacement if:

  • The item arrives damaged or defective
  • The wrong item was delivered
  • Your order does not arrive within 30 business days

Return requests must be submitted within 7 days of delivery.

❌ Non-Returnable Items

We do not accept returns for:

  • Buyer’s remorse
  • Incorrect size/color chosen by the buyer
  • Delayed deliveries due to customs or logistics beyond our control

5. Refund Eligibility

If your return is approved, we will:

  • Issue a replacement, credit, or refund to your original payment method (crypto or fiat)
  • Refunds for crypto payments will be based on the exchange rate at the time of the original transaction, not current rates

Processing time: 5–10 business days after approval.

6. How to Request a Return or Refund

Please email or message us with:

  • Your Order ID or Transaction Reference
  • Proof of payment
  • Photos (if item is damaged or incorrect)
  • A brief explanation of the issue

📧 helpcenter@zimbapay.com
📞 +2348079822906

7. Fraudulent Claims

Zimbapay reserves the right to deny refund or return requests that we deem fraudulent, abusive, or made in bad faith.

8. Contact Us

For more information or to initiate a return/refund: